When something is wrong
The workspace will not load
A workspace that has just been created or restarted can take up to a minute to answer, so reload once and give it that long. If it is still not loading after that, check the status page, then mail us with your workspace address.
An agent says it has no model
That agent has no model chosen, which is a setting on the agent and nothing to do with money. Open the agent, pick one and it answers again; a new workspace arrives with a default you can reuse. A workspace that has reached its monthly ceiling says so in those words instead, and Settings shows what has been spent against it.
A machine I attached has gone quiet
The agent dials out, so the usual cause is that the machine lost its route to the internet, or was rebooted without the agent set to start again. Environments shows when it last called in.
An agent is stuck
Closing the tab does not stop anything: a long job keeps running while you are away, which is usually what you want. To actually stop one, use Stop in the conversation.
Still wrong
Mail us and include your workspace address and roughly when it happened. We can see the health of your instance and its recent history from our side, which is usually enough to say what went wrong without asking you to reproduce it.